Your Privacy Matters: Our Commitment to Data Protection and your personal data

AAG Training Services Ltd

Effective Date: 01st August 2025

1. Introduction

AAG Training Services Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Notice explains how we collect, use, store, and protect your information when you interact with us or use our services.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Data Controller:

• AAG Training Services Ltd
• 43 Kings Ropewalk, Dover, England, CT17 9ET
• andy.gausden@aagtrainingservices.com 
• +44 7877 703215

We are responsible for deciding how your personal data is processed.

3. What Personal Data We Collect

We may collect the following types of personal data:

• Identity Data: Name, date of birth, job title, employer name.
• Contact Data: Email address, phone number, postal address.
• Course Data: Training history, course attendance, certification records.
• Financial Data: Payment details for course bookings.
• Technical Data: IP address, browser type, website usage data (via cookies).

4. How We Collect Your Data

• When you book a training course with us.
• When you contact us via email, phone, or our website.
• When your employer provides delegate information for corporate bookings.
• Through cookies when you use our website.

5. How We Use Your Personal Data

We use your data for the following purposes:

• To process course bookings and payments.
• To issue training certificates and maintain training records.
• To communicate about upcoming courses, changes, or cancellations.
• To comply with legal obligations (e.g., health and safety regulations).
• For legitimate business purposes, such as improving our services.

We will not use your data for automated decision-making or profiling.

6. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide the training services you have booked.
• Legal Obligation: To meet regulatory or statutory requirements.
• Legitimate Interests: For business administration and service improvements.
• Consent: When you have explicitly agreed (e.g., for marketing emails).

7. Data Sharing

We may share your data with:

• Accrediting bodies for certification purposes.
• Payment processors to handle financial transactions securely.
• IT and software providers who support our business systems.
• Regulatory authorities if required by law.

We do not sell your personal data to third parties.

8. Data Storage and Security

We store your data securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

Your data is stored within the UK or in countries with adequate data protection laws.

9. Data Retention

We will only keep your personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements.

Training records may be retained for up to 7 years for compliance and verification purposes.

10. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data where appropriate.
• Restriction: Request limits on data processing in certain circumstances.
• Objection: Object to processing based on legitimate interests.
• Data Portability: Request transfer of your data to another provider.

To exercise these rights, contact us at andy.gausden@aagtrainingservices.com

11. Cookies

Our website uses cookies to improve your browsing experience. For full details, see our Cookie Policy available on our website.

12. Complaints

If you have concerns about how we handle your data, please contact us first.

You also have the right to complain to the Information Commissioner’s Office (ICO):

www.ico.org.uk

13. Updates to This Privacy Notice

We may update this Privacy Notice periodically. The latest version will always be available on our website.